I am still waiting for my blind 10 days after my order. I've been fobbed off by your customer service department. My experience was bad last time I ordered a blind but waiting 10+ days without explanation is beyond a joke.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your experience and the delay in receiving your blind.
From our records, we can see that you have been in touch with our Customer Service team and that a replacement order has now been arranged.
Thank you for your patience while we work to resolve this for you.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your experience and the delay in receiving your blind. From our records, we can see that you have been in touch with our Customer Service team and that a replacement order has now been arranged. Thank you for your patience while we work to resolve this for you.