blind arrived with the cord showing, it was replaced and by one that works but is noisy due to incorrect tension. Don't have the energy to change it again!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback.
We’re very sorry to hear that your blind arrived faulty.
This is not the experience we want for our customers. We would kindly recommend contacting our customer service team, as they can look into this for you and advise on possible adjustments or solutions to resolve the issue.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear that your blind arrived faulty. This is not the experience we want for our customers. We would kindly recommend contacting our customer service team, as they can look into this for you and advise on possible adjustments or solutions to resolve the issue.