This product was provided with a very unclear drawing about how to instal it. The picture of the tools it suggested were just a screwdriver for cross header screws and a flat screwdriver. However the screws provided were not cross header screws they required a Torx screwdriver (Star-Drive). This was also needed to remove the screws already in the window. I did not know such a screwdriver existed and struggled to remove/instal the screws. I had to get my neighbour to help and fortunately he is a builder so knew what was needed. The instructions also were not very clear about the way to attach the blind so it took us 3 attempts to get it to work in the right way! In total this took 2 hours of installation time including watching and rewatching the unhelpful video clip and reading the unclear picture instructions.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the difficulties you experienced during installation. This is not the level of guidance we aim to provide, and we will ensure your feedback is shared with our product and documentation teams to improve the installation experience. We would also recommend contacting our customer service team for any future installations, as they can provide guidance to help avoid these issues.