Ordered two blinds, took over a week to be delivered. One never made it as it was damaged en route. I had to call customer service to tell them, they then arranged a new one to be sent out, was told I’d have to wait nearly a week to receive it again. I’ve now been emailed and been told it will be pushed back again to 22nd. I can’t fault the quality of the products, but your stock levels and delivery times are a complete joke.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your experience, including the delay, the damage in transit, and the continued postponement of your replacement delivery. We understand how frustrating this must be, especially with repeated waiting times. While we’re pleased to hear that you’re satisfied with the quality of the products, we sincerely apologise for the waiting. Your comments will be shared with the relevant teams to help improve our service. Thank you for your patience.