Firstly I tried to amend my address over the telephone as it had changed considerably between me getting the advice email to the confirmation email - I was assured this had been done, however when I placed the order the exact same happened again - I sent an email within about 15 mins, however the address couldn't be changed as the order process had started?? I have now received the parcel - with the incorrect address - lucky it got to me, however the packaging is damaged and the end of the blind is bent - so I can't use it! I am not surprised as Evri regularly just leave parcels on my driveway, not bothering to put them under cover when it's raining - it's easy to put them under cover on my driveway. So will need to no doubt wait another 15 mins for the phone to be answered to organise another one to be sent out! I do have another 4 windows to sort but must admit not sure if I want to order them as the process hasn't been made easy!!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your experience, including the issues with updating your delivery address and the condition of your order upon arrival. Please contact our Customer Service team with your order details and photos of the damage, and they will be happy to assist you further. We apologise for the inconvenience caused.