No ability to accurately track delivery progress. I was literally told it was being delivered by a third party and just had to wait. Missed promised delivery date with no advanced notification that delivery wasn’t coming, having waited in all day. Very poor, with Velux customer service not seeming to care.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry for the delivery issues and the lack of communication you experienced. We understand how frustrating it is to wait in without accurate tracking or notice of delays. This is not the level of service we aim to provide, and your comments will be shared with both our team and the courier to improve communication and reliability.