The blind and awning were delayed (it took about a month to arrive from the order) and it arrived very badly damaged. But, when I was able to speak to a customer representative, he was excellent and re-ordered the blinds, which I hope will arrive soon.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback.
We’re very sorry to hear that your order was delayed and arrived damaged. This is certainly not the experience we aim to provide.
At the same time, we’re pleased to hear that our customer service representative was able to assist you effectively and arrange a replacement.
We appreciate your patience and hope your new blinds arrive promptly and in perfect condition.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear that your order was delayed and arrived damaged. This is certainly not the experience we aim to provide. At the same time, we’re pleased to hear that our customer service representative was able to assist you effectively and arrange a replacement. We appreciate your patience and hope your new blinds arrive promptly and in perfect condition.