Your ordering and purchasing online was easy. When the invoice arrived stating EVRI was the delivery my heart sank. I also said that on the email reply. My two blinds were due on Wednesday last week. At just after 3pm I had an EVRI email saying they couldn’t deliver and they would try again tomorrow. The photo they sent was of a house, I live in a black converted barn, see address! On Thursday there was no delivery and no email explanation. I sent emails to you and EVRI with no response other than you would rely on 72 hours. I had a fitter booked for the Saturday (not easy to do!) and had to cancel. I phoned on Monday as there was a phone number on my second email from you and then I spoke to a delightful lady, Caroline I believe, who was very sympathetic and made my delivery happen on the Monday afternoon. Sadly the cardboard packaging on one was damaged and again my heart sank but fortunately the hole did not damage the contents. I would not order from you again online because of the EVRI delivery company. My blinds however look fantastic, so thank you for them, I am extremely pleased with them.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you found the ordering process easy and that you are happy with the quality of your blinds. However, we are very sorry for the significant issues you encountered with the delivery. This is far from the level of service we aim to provide. While we’re glad that our colleague was able to assist and arrange the successful delivery, your overall experience is not acceptable, and we sincerely apologise for this. Your feedback regarding the courier is taken very seriously and will be shared internally to help improve our delivery process and partner performance moving forward.