It should be made clearer that older versions may not be suitable for replacement parts ie automatic opening units. Not all roof windows can be reached from the ground.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate you bringing this to our attention.
We're sorry to hear that the compatibility requirements for replacement parts, particularly automatic opening units, were not as clear as they should have been.
Your comments have been shared with the relevant team for review as we continue to improve our product information and online guidance.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate you bringing this to our attention. We're sorry to hear that the compatibility requirements for replacement parts, particularly automatic opening units, were not as clear as they should have been. Your comments have been shared with the relevant team for review as we continue to improve our product information and online guidance.