I have still not received my item I should have been informed there would have been a delay before I purchased
Comment by veluxblindsdirect.co.uk:
Regrettably, having had a look into this order I can see that there was a delay at the couriers end. In this instance, we have not been advised of this delay by the courier therefore been unable to update you on this, however the tracking that we sent to you has had this information available. Having checked the tracking now I can confirm the goods have been delivered.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Regrettably, having had a look into this order I can see that there was a delay at the couriers end. In this instance, we have not been advised of this delay by the courier therefore been unable to update you on this, however the tracking that we sent to you has had this information available. Having checked the tracking now I can confirm the goods have been delivered.