Products are good but expensive even with a discount
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you are happy with the quality of our products. We understand, however, that you feel the pricing remains high even when taking advantage of a discount.
We appreciate your comments and will share them with the relevant team.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you are happy with the quality of our products. We understand, however, that you feel the pricing remains high even when taking advantage of a discount. We appreciate your comments and will share them with the relevant team.