The order has not arrived and you ask for a review. the courier said they tried t deliver thwy lie.
They do it all the time Claim they have been here th=but they have not. Please ask for GPS prooof they attempted delivery you will find they did not we were in all day
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear that your order has not yet arrived and for the frustration caused by the reported delivery attempt.
We take feedback regarding our delivery partners very seriously, and your comments will be shared with them for further investigation.
Please contact our Customer Service team so we can look into this urgently, verify the delivery status, and assist you in resolving the issue as quickly as possible.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear that your order has not yet arrived and for the frustration caused by the reported delivery attempt. We take feedback regarding our delivery partners very seriously, and your comments will be shared with them for further investigation. Please contact our Customer Service team so we can look into this urgently, verify the delivery status, and assist you in resolving the issue as quickly as possible.