The order has not arrived and you ask for a review. the courier said they tried t deliver thwy lie.
They do it all the time Claim they have been here th=but they have not. Please ask for GPS prooof they attempted delivery you will find they did not we were in all day
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
