your instructions need improvement. I tried to follow the instructions and ended up removing and breaking the plastic lugs in the top of the window frame. now i cannot fit the blind
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your experience and the difficulties you encountered while following the installation instructions.
Your comments regarding the clarity of the instructions are very important and will be shared with our team for review and improvement.
Please contact our Customer Service team as they will be happy to assist you in finding a suitable solution.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your experience and the difficulties you encountered while following the installation instructions. Your comments regarding the clarity of the instructions are very important and will be shared with our team for review and improvement. Please contact our Customer Service team as they will be happy to assist you in finding a suitable solution.