You get an email to say it’s been delivered but no contact information if you haven’t received it?
Comment by veluxblindsdirect.co.uk:
Thank you for bringing this to our attention. We’re sorry to hear about the confusion regarding the delivery notification.
Your feedback is very helpful, and we agree that clearer contact information and instructions should be included in such communications. We will pass this on to the relevant team to help improve our delivery notifications and ensure customers know exactly how to proceed in these situations.
In the meantime, please don’t hesitate to contact our customer support team, and we will be happy to assist you in locating your order.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for bringing this to our attention. We’re sorry to hear about the confusion regarding the delivery notification. Your feedback is very helpful, and we agree that clearer contact information and instructions should be included in such communications. We will pass this on to the relevant team to help improve our delivery notifications and ensure customers know exactly how to proceed in these situations. In the meantime, please don’t hesitate to contact our customer support team, and we will be happy to assist you in locating your order.