After one week I still haven't received my goods. Delivery is awful.
Comment by veluxblindsdirect.co.uk:
I apologise for the delay caused by the carrier. Thank you for speaking with me today and for confirming that you have received your order and are satisfied with its contents.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
I apologise for the delay caused by the carrier. Thank you for speaking with me today and for confirming that you have received your order and are satisfied with its contents.