The screws provided for the roller blind need a specific screw driver head. Even with a tool box filled with screw drivers and peices we still needed to go out and purchase the correct peice. The blind is also faulty as the one side pops out of the runner. Poor quality
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
