The screws provided for the roller blind need a specific screw driver head. Even with a tool box filled with screw drivers and peices we still needed to go out and purchase the correct peice. The blind is also faulty as the one side pops out of the runner. Poor quality
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about your experience, both with the screws requiring a specific screwdriver head and the issue with the blind not remaining securely in the runner.
The fault you’ve described is not expected and we would like to look into this further for you.
Please contact our Customer Service team and they will be happy to assist you in resolving this issue.
Your comments regarding both the product quality and included fittings will be shared with our team for review and improvement.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about your experience, both with the screws requiring a specific screwdriver head and the issue with the blind not remaining securely in the runner. The fault you’ve described is not expected and we would like to look into this further for you. Please contact our Customer Service team and they will be happy to assist you in resolving this issue. Your comments regarding both the product quality and included fittings will be shared with our team for review and improvement.