I have paid my twice by accident and I am trying to get the overpayment back. Credit control are ignoring me and not returning my calls. Please help!
Comment by veluxblindsdirect.co.uk:
We tried to call you regarding your refund and left a voicemail. Please accept our apologies for the delay in responding. I can confirm that your refund has now been processed and should appear in your account within 1–3 working days.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
We tried to call you regarding your refund and left a voicemail. Please accept our apologies for the delay in responding. I can confirm that your refund has now been processed and should appear in your account within 1–3 working days.