It should be made clear that it is easier for two to install, really tricky for single handed operator, a YouTube video or similar might be useful, verbal instructions would also be good, alongside the pictograms
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback.
We appreciate you highlighting the challenges of completing the installation as a single person. We acknowledge your comments regarding the instructions. Enhancing them with written step-by-step instructions, as well as providing video tutorials, is an excellent suggestion and something we will share with our product and support teams.
Your input is extremely important to us as we continuously work to improve the customer experience.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate you highlighting the challenges of completing the installation as a single person. We acknowledge your comments regarding the instructions. Enhancing them with written step-by-step instructions, as well as providing video tutorials, is an excellent suggestion and something we will share with our product and support teams. Your input is extremely important to us as we continuously work to improve the customer experience.