Unfortunately after a 2 week wait for a blind and after installing it, I discovered that the blind had a manufacturing fault so requires replacing. Despite the initial disappointment Customer Service were excellent in quickly understanding the issue and ordering a replacement immediately.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the blind arrived with a manufacturing fault. However, we’re pleased to hear that our Customer Service team was able to respond quickly and arrange a replacement for you. We appreciate your patience.