blind was missing the large box of screws and remote control. WE now have to wait over two months for the screws. terrible service for a £600 blind
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to learn that parts were missing from the box. It is not clear whether they may have been misplaced during transportation.
Please be assured that this matter will be reported to our production team so that appropriate measures can be taken to enhance the packaging and delivery processes.
Our records indicate that a complimentary order has been processed for the missing parts.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to learn that parts were missing from the box. It is not clear whether they may have been misplaced during transportation. Please be assured that this matter will be reported to our production team so that appropriate measures can be taken to enhance the packaging and delivery processes. Our records indicate that a complimentary order has been processed for the missing parts.