Order was placed as delivery timescales were within my need, straight away told there was a delay for delivery! When delivered box was torn and fixtures and fittings missing. Reported to customer service and there was a quick response and dispatch of fixings although to date they have not been received, so 4 weeks on no blind to install, causing damage to window area putting up temporary window covering! Would expect company like Velux to have better faster service and ensure packaging is secured and fit for transport not just delivery sticker on packaging box and use a quality delivery service, if they know it is damaged they should contact you direct not leave the reporting to the customer. Have used velux products before and impressed with quality even if expensive, will not be ordering direct via Velux again as unreliable, will use other suppliers.
