The two blind adaptors we bought came in two separate excessively large boxes. Very wasteful.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the packaging didn’t meet your expectations.
We understand your concerns around waste, especially with smaller items being sent in larger boxes, and we appreciate you bringing this to our attention.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the packaging didn’t meet your expectations. We understand your concerns around waste, especially with smaller items being sent in larger boxes, and we appreciate you bringing this to our attention.