I ordered two blinds on 02/05/26, I received one on the 13/05/26 and am still waiting for the other one!!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback.
We can confirm that both blinds have now been successfully delivered, with the second item arriving ahead of the estimated delivery timeframe.
We’re sorry for any concern caused by the split delivery and appreciate your patience.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We can confirm that both blinds have now been successfully delivered, with the second item arriving ahead of the estimated delivery timeframe. We’re sorry for any concern caused by the split delivery and appreciate your patience.