Thank you for your feedback.
Following your recent conversation with our Customer Service team, we’re pleased that we were able to speak with you directly and address the issue regarding the installation. As discussed, a replacement blind has now been arranged for you.
We sincerely apologise for any inconvenience caused and for the delay in communication.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. Following your recent conversation with our Customer Service team, we’re pleased that we were able to speak with you directly and address the issue regarding the installation. As discussed, a replacement blind has now been arranged for you. We sincerely apologise for any inconvenience caused and for the delay in communication.