The main issue was when it wasn’t delivered and I checked tracking it said consigned moved and could not deliver. When I spoke to customer services, they basically said it was my fault as I had completed the order. I pointed out I had the order note and I had and it was the delivery note that was incomplete. When I said I needed it for this weekend as I was due to host guests at my Airbnb, she just kept saying she couldn’t guarantee it. Very unfriendly throughout. I ordered direct from velux as I thought it was a reputable company. Products good, delivery and customer service shocking!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your experience with the delivery and the service you received, as this is not the level we aim to provide. We understand how frustrating it must have been, especially given the urgency of your situation. Your comments regarding both the delivery issue and the interaction with our Customer Service team are taken seriously and will be shared with the relevant teams for review and improvement. We sincerely apologise that the overall experience did not meet your expectations.