EVRI are a complete shower of shysters - and that’s the very polite version! Please use others!!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback.
We’re sorry to hear about your experience with the delivery service.
While we work with external courier partners to fulfill deliveries, your comments are taken seriously. We will share this feedback internally and with the courier to help improve the overall service provided to our customers.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about your experience with the delivery service. While we work with external courier partners to fulfill deliveries, your comments are taken seriously. We will share this feedback internally and with the courier to help improve the overall service provided to our customers.