Problems with item delivered. Called customer service and was impressed with the help and the offer of a replacement blind. Still had to wait 2 weeks for the replacement. Second blind was to be delivered on 17th but got an email from Royal Mail they tried to deliver it on 15th but could not. I do not know how as there was someone in the house all day looking after my granddaughterr who was sick.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that our customer service team was able to assist you promptly and arrange a replacement blind. However, we’re very sorry to learn about the delays. While deliveries are handled by our courier partners, your feedback is extremely important, and we will share this with them to help prevent similar situations in the future. If you need any further assistance from our side, please don’t hesitate to get in touch.