We raised an issue over a blind delivered broken requesting a replacement but have had no response yet
Comment by veluxblindsdirect.co.uk:
Please accept my apologies that you received a damaged blind and that we did not respond as quickly as you expected. I can confirm that my colleague has already processed a replacement order for you, and it will be sent out as soon as possible.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Please accept my apologies that you received a damaged blind and that we did not respond as quickly as you expected. I can confirm that my colleague has already processed a replacement order for you, and it will be sent out as soon as possible.