A day late and nothing from the courier when it was coming
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your delivery was delayed and that you did not receive communication from the courier regarding the updated delivery time. Your comments will be shared with our delivery partners as we work to improve the overall delivery experience.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your delivery was delayed and that you did not receive communication from the courier regarding the updated delivery time. Your comments will be shared with our delivery partners as we work to improve the overall delivery experience.