I replaced an older style cord blind withyour newer version, both blackouts. This newer version does not fit as well as the old, light leaks in at the top and bottom.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the newer blackout blind has not met your expectations and that you are experiencing light leakage at the top and bottom. This is not the level of performance we aim to deliver.
Differences between older and newer designs should not result in a poorer fit, and we would like to understand this further. Please contact our Customer Service team with your product details, and they will be happy to review the situation and help find a suitable solution.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the newer blackout blind has not met your expectations and that you are experiencing light leakage at the top and bottom. This is not the level of performance we aim to deliver. Differences between older and newer designs should not result in a poorer fit, and we would like to understand this further. Please contact our Customer Service team with your product details, and they will be happy to review the situation and help find a suitable solution.