Thank you for your feedback. We’re sorry to hear that the delivery took longer than you expected. We understand how important timely delivery is and apologise for any inconvenience caused. Your feedback is important to us, and we're continually working to improve our service.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the delivery took longer than you expected. We understand how important timely delivery is and apologise for any inconvenience caused. Your feedback is important to us, and we're continually working to improve our service.