Make it clearer when promoting the black out blind bundle that I did not need the external blinds! I had no idea they went on the outside and now stuck with these useless blinds when all I needed were blackouts!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. We would encourage you to contact our Customer Service team, who will be happy to review your order and discuss possible options with you.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. We would encourage you to contact our Customer Service team, who will be happy to review your order and discuss possible options with you.