We still not received our parcel and on tracking it says nobody was home which is not correct
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about the delivery issue and understand your concern after seeing the tracking update state that nobody was home when, as you explained, no delivery attempt was made.
Following your conversation with our Customer Service team, we’re pleased that a new delivery date has now been arranged at a time that is convenient for you. We apologise for any inconvenience caused by the inaccurate tracking information.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about the delivery issue and understand your concern after seeing the tracking update state that nobody was home when, as you explained, no delivery attempt was made. Following your conversation with our Customer Service team, we’re pleased that a new delivery date has now been arranged at a time that is convenient for you. We apologise for any inconvenience caused by the inaccurate tracking information.