All your items come in plenty of co!ours and designs, which very good just disappointed I had to wait so long for items to be delivered.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that you were happy with the wide range of colours.
We're sorry, however, that the delivery time did not meet your expectations. We understand that waiting longer than anticipated for an order can be disappointing, and we apologize for any frustration this may have caused.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that you were happy with the wide range of colours. We're sorry, however, that the delivery time did not meet your expectations. We understand that waiting longer than anticipated for an order can be disappointing, and we apologize for any frustration this may have caused.