My first delivery didn’t arrive. The replacement delivery should have arrived 2 days ago but hasn’t arrived yet. It has now been 3 weeks since I placed my order and it should have been delivered within 48 hours.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the delivery issues you experienced.
After reviewing your order, we can confirm that the replacement shipment was delivered successfully, with parcel 1 delivered on 02/07/2026 and parcel 2 delivered on 04/07/2026.
We sincerely apologise for the delays and inconvenience caused following the issue with the original delivery. We appreciate your patience while this was resolved.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the delivery issues you experienced. After reviewing your order, we can confirm that the replacement shipment was delivered successfully, with parcel 1 delivered on 02/07/2026 and parcel 2 delivered on 04/07/2026. We sincerely apologise for the delays and inconvenience caused following the issue with the original delivery. We appreciate your patience while this was resolved.