Blind was damaged and missing parts upon delivery
We have to pay and purchase a new one before we get a replacement for the damaged one. The packaging is awful and so is your returns service!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that your blind arrived damaged and with missing parts, and we understand how frustrating this experience has been.
We also regret that you were dissatisfied with both the packaging and the returns process.
We sincerely apologize for the inconvenience caused.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that your blind arrived damaged and with missing parts, and we understand how frustrating this experience has been. We also regret that you were dissatisfied with both the packaging and the returns process. We sincerely apologize for the inconvenience caused.