The website was not helpful, it was impossible to figure out what information I needed and what was related to the product I have. In addition the equipment I was sent did not work and would not connect to my WiFi!
Comment by veluxblindsdirect.co.uk:
We apologize that your experience was not as smooth as expected. Please don’t hesitate to get in touch with us so we can assist further or explore possible solutions.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
We apologize that your experience was not as smooth as expected. Please don’t hesitate to get in touch with us so we can assist further or explore possible solutions.