The blind would have received 5 stars, but for the fact that the fitting pieces DK-2970, were not included, and I had to go back onto your website to order them.
Considering the cost of the blind, they SHOULD have been
Included!!
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
