My velux product delivery was scheduled ahead of the delivery date so I was very pleased. Also there was a choice of delivery dates so very convenient. The delivery, tracking, etc was perfect. But my product arrived in a very badly damaged box, with items falling out that the delivery driver handed to me. I have checked the components in the box compared to the instructions and contents I was expecting and all seems to be ok and undamaged. Fingers crossed. I won’t be installing this product for another month so will see then, I guess. As for the product itself, looks good, well made, but I would have liked a white insect screen instead of black. I guess black is more practical but didn’t see any choice on the website. Overall pleased with the product although not yet fitted, and delivery was as expected just a shame it was damaged packaging.