its very confusing which blinks ae internal; or external etc so you just need to improve that.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback! Please rest assured that we take such concerns seriously and are working to improve. Should you have any questions regarding the product, please contact our customer service, who are always happy to help!
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback! Please rest assured that we take such concerns seriously and are working to improve. Should you have any questions regarding the product, please contact our customer service, who are always happy to help!