I ordered my Velux remote order no. 19183475 Over a week ago. It has been sat in an EVRI depot since last Wednesday 4th June. I have chased EVRI and they have been very unhelpful and slow. Apparently they are now trying to track down my parcels location in the depot, currently without any success. I phoned Velux a couple of days ago but have heard nothing. Please do not use EVRI for delivrothey are completely useless. I would appreciate a reply and my remote that I ordered. My email address is andy_penn@icloud.com
Comment by veluxblindsdirect.co.uk:
We apologize for the delay in receiving your product. Our customer service team has thoroughly investigated the issue and has promptly placed a replacement order for you, which is scheduled for delivery soon. We sincerely apologize for any inconvenience this may have caused.