1.the web site doesn’t describe the real product that I supposed to order. Blind functions are not as described well on the web site. 2. Had e-mail confirming the dispatch of my order which l had to chase as the primary delivery was not to be made. To be told that no date was confirmed after that. Two days later received and other e-mail saying that the item is on the way with a delivery date which l forwarded to customer service to be told that l will receive a tracking number. No tracking number was send to me and then you have delivered the item 3 days earlier than the delivery date. The driver left it unattended (£280) outside near the door. Good job that it didn’t rain has we was not in to receive the parcel. As the box is not waterproof the blind would have been ruined. Not happy with the service
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the service did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.