Wron
g pacjage came with correct one, just been collected apparently taped together with my blind, should have gone to travis perkins blackburn.
Comment by veluxblindsdirect.co.uk:
We are sorry to hear that the customer received extra parcels. It appears that a collection was arranged with the carrier to retrieve the additional items. We sincerely apologize for any inconvenience this may have caused
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
We are sorry to hear that the customer received extra parcels. It appears that a collection was arranged with the carrier to retrieve the additional items. We sincerely apologize for any inconvenience this may have caused