The screwdriver was frustrating because I was working at a height installing the solar power blinds and the blade of the screwdriver often fell out!
Everything else was brilliant! It all went together smoothly and if it didn't there was a reason for it. All easily solved.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
