I haven't received my blinds, nor have I received any communication from you with delivery schedules or progress.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you did not receive your blinds and that you felt there was a lack of communication regarding your order.
We understand how disappointing this experience would have been and sincerely apologise for any inconvenience caused. Since your review, our customer service team has been in contact with you and has arranged a full refund.
Thank you for bringing this matter to our attention, and we appreciate the opportunity to address your concerns.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you did not receive your blinds and that you felt there was a lack of communication regarding your order. We understand how disappointing this experience would have been and sincerely apologise for any inconvenience caused. Since your review, our customer service team has been in contact with you and has arranged a full refund. Thank you for bringing this matter to our attention, and we appreciate the opportunity to address your concerns.