It would help greatly if velux could pick the correct blinds before they send them out. We have had an issue for months and they pick up wrong ones and then deliver again with weeks I between more wrong ones. The customer service is great.but the rest of velux is a shambles.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
