The window pole had a journey of about 5000 miles from place of manufacture. That is ridiculous. It should be made closer to home.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We understand your concerns regarding the distance the product travelled before reaching you. Our products are manufactured and shipped from different warehouses across Europe to help ensure a smooth and efficient delivery process.
We appreciate you taking the time to share your thoughts and feedback with us.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We understand your concerns regarding the distance the product travelled before reaching you. Our products are manufactured and shipped from different warehouses across Europe to help ensure a smooth and efficient delivery process. We appreciate you taking the time to share your thoughts and feedback with us.