When I told customer services that I wasn't available until September for delivery, they rescheduled delivery for BEFORE September. It took 2 attempts to get a correct date that matched my availability even though I'd given my availability really clearly. Delivery was confirmed, eventually, for 4th September. Then I received information saying delivery would be 7th September, ignoring the fact that 4th had been confirmed. One blind was in fact delivered on 2nd September. I had to email Velux again to find out when the remaining 3 would come. They sent me a copy of the tracking information saying it would be 3rd September. This was a mess and could have been avoided.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the difficulties you experienced with arranging your delivery. Clear communication and accurate delivery information are important, and we regret that this process fell short of your expectations. Thank you for taking the time to share your experience, and we apologise for the inconvenience caused.