Product delivered was faulty. Replacement process unclear and not yet resolved.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the product you received was faulty and that the replacement process has not been clear or resolved to your satisfaction.
We understand how frustrating this must be and apologise for the inconvenience caused. If you have not already done so, please contact our customer service team and they will be happy to review the status of your case and assist you further.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the product you received was faulty and that the replacement process has not been clear or resolved to your satisfaction. We understand how frustrating this must be and apologise for the inconvenience caused. If you have not already done so, please contact our customer service team and they will be happy to review the status of your case and assist you further.