Newer version of blackout blind not as good at blocking out light as the older version which is no longer available
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the newer blackout blind has not met your expectations compared to the previous version.
We appreciate you taking the time to share your experience, and your comments regarding the blackout performance have been shared with the relevant team for review. Customer feedback like yours is invaluable in helping us continue to improve our products.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the newer blackout blind has not met your expectations compared to the previous version. We appreciate you taking the time to share your experience, and your comments regarding the blackout performance have been shared with the relevant team for review. Customer feedback like yours is invaluable in helping us continue to improve our products.